AfterHello Pilot Service Terms

1. Pilot service and scope

The $500 one-time pilot includes configuration, simulated testing, and 30 days of an after-hours automated receptionist for approved appointment or callback intake. The service may answer approved basic office questions and deliver call summaries by email and, when configured, Google Sheets.

The pilot does not provide medical or dental advice. It also does not confirm appointments, verify insurance, quote treatment, or replace emergency services.

2. Payment and pilot term

The $500 setup and pilot fee is due before configuration begins and is non-refundable once setup work begins. The 30-day pilot starts on the agreed launch date after Client approves the script and test results.

An optional continuation is available for $250 per month only through a separate written agreement. The pilot checkout does not automatically enroll Client in recurring billing.

3. Client approvals and responsibilities

Client must provide accurate hours, services, routing instructions, safety language, and summary recipients; approve the receptionist script before launch; maintain lawful call forwarding; review summaries; and follow up with callers. Client remains responsible for scheduling, care, emergency handling, and every clinical or business decision.

4. Privacy and healthcare limits

The pilot is limited to basic appointment and callback intake. Client must not direct AfterHello to collect medical histories, payment-card information, Social Security numbers, or unnecessary sensitive information.

AfterHello does not represent that the pilot is HIPAA compliant. Client must not use the service for protected health information unless the parties first complete appropriate compliance review, written agreements, and required vendor arrangements.

5. Third parties and availability

The service depends on third-party telephony, AI, cloud hosting, email, and spreadsheet providers. AfterHello will use reasonable efforts to maintain the pilot but does not promise uninterrupted service, error-free responses, a specific number of appointments, or business results.

6. Ownership, confidentiality, and results

AfterHello retains its code, prompts, templates, and workflows. Client retains its business information and caller information. Each party must protect the other party's non-public information. AfterHello will not publish a testimonial or identifiable case study without Client's separate written permission.

7. Liability and ending the pilot

Either party may end the pilot by written notice. To the extent permitted by law, AfterHello is not liable for indirect or consequential damages, and its total liability under the pilot will not exceed the fees Client paid for the pilot. These limitations do not apply where prohibited by law.